Last updated: 19.06.2026
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TERMS OF SERVICE
Last updated: 19.06.2026
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1. ABOUT US
SIA "Chatline"
Reg. No.: 40203751493
Registered address: Adažu nov., Aroniju 9, Garupe, Latvia, LV-2163
Contact: privacy@chatline.me
Chatline ("the Service") is a messaging platform operated by SIA
Chatline ("we", "us", "our"). By using the Service, you ("User",
"you") agree to these Terms of Service ("Terms"). If you do not
agree — do not use the Service.
2. WHO CAN USE CHATLINE
• You must be at least 16 years old.
• By registering, you confirm you are 16+.
• We do not knowingly serve users under 16. If we learn a user is
under 16, we will delete the account.
3. YOUR ACCOUNT
• Registration requires only: a User ID (assigned automatically,
e.g. 1001001) and a password.
• No email. No phone number. No real name.
• You are responsible for safeguarding your password.
• You are responsible for all activity under your User ID.
• We may suspend or terminate accounts that violate these Terms.
4. CHATLINE MESSAGING SERVICE
We provide:
• Text, voice, and video messaging between Users.
• File and image sharing.
• Multi-device message sync.
• Push notifications.
• AI assistant integration.
The Service is provided "as is". We aim for high availability but
do not guarantee uninterrupted access.
5. CHATL — INTERNAL ACCOUNTING UNIT
CHATL is an internal peer-to-peer accounting unit available within
Chatline. By using CHATL, you acknowledge:
• CHATL is NOT a cryptocurrency, token, security, or financial
instrument.
• CHATL has no value outside Chatline.
• CHATL transactions between Users are final and irreversible.
• We do not process refunds for CHATL transfers between Users.
• We are not a payment service provider. CHATL is an internal
bookkeeping feature.
• We reserve the right to modify, suspend, or discontinue CHATL
functionality.
6. AI ASSISTANT
Chatline includes an AI-powered assistant. By using it:
• You understand the AI processes your message content via
third-party API providers (see Privacy Policy, Section 6).
• Only anonymised text is transmitted — no User ID, IP address,
or identifying metadata.
• The AI assistant is a tool, not a human. Its responses may be
inaccurate, incomplete, or inappropriate. Do not rely on it for
critical decisions.
• You can disable the AI assistant in Settings at any time.
7. ACCEPTABLE USE — WHAT YOU MUST NOT DO
You agree NOT to use Chatline for:
┌─────────────────────────────────────────────────────────────────┐
│ ✗ Illegal activity under applicable law (EU + Latvian) │
│ ✗ Child sexual abuse material (CSAM) — zero tolerance, │
│ immediate ban + report to authorities │
│ ✗ Hate speech, harassment, bullying, threats │
│ ✗ Spam, phishing, malware distribution │
│ ✗ Impersonation of other Users or public figures │
│ ✗ Unauthorised access, scraping, reverse engineering │
│ ✗ Distribution of non-consensual intimate imagery │
│ ✗ Terrorism-related content │
│ ✗ Any activity that disrupts or degrades the Service │
└─────────────────────────────────────────────────────────────────┘
8. CONTENT MODERATION (DSA COMPLIANCE)
Under the EU Digital Services Act (Regulation 2022/2065):
• We may remove content or suspend accounts that violate these
Terms.
• We will notify you of any content removal or account restriction,
including the reason, unless prohibited by law.
• You have the right to appeal moderation decisions within 6
months. Contact: privacy@chatline.me. We respond within 14 days.
• We publish an annual transparency report on content moderation,
available at chatline.me/transparency (or upon request).
• Illegal content may be reported to relevant authorities.
Reporting violations: contact privacy@chatline.me. Include User ID,
description, and evidence.
9. INTELLECTUAL PROPERTY
• The "CHATLINE" name, logo, and brand are protected by EU Trade
Mark (EUTM Application No. 019377514, classes 9, 38, 42).
• You retain ownership of content you create on Chatline.
• By using the Service, you grant us a limited licence to process
your content solely to provide the Service (deliver messages,
sync across devices, AI processing).
• This licence ends when you delete your content or account.
10. PRIVACY
• We process your data as described in our Privacy Policy.
• Privacy Policy is incorporated into these Terms by reference.
• In short: we collect the absolute minimum. No email. No phone
number. No real name. No address book. No geolocation. No
advertising trackers.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by Latvian law:
• SIA Chatline is NOT liable for:
- Any indirect, incidental, or consequential damages.
- Loss of data, profits, or business opportunity.
- Content posted by Users.
- Actions of third-party AI providers.
- Service interruptions or downtime.
• Our total liability for any claim shall not exceed the greater
of: (a) any fees you paid us in the 12 months before the claim,
or (b) EUR 100.
• Nothing in these Terms limits our liability for death, personal
injury, fraud, or gross negligence.
12. INDEMNIFICATION
You agree to indemnify SIA Chatline against claims arising from:
• Your breach of these Terms.
• Your violation of any law or third-party right.
• Content you transmit via the Service.
13. TERMINATION
• You may delete your account at any time via Settings.
• We may suspend or terminate your account for violation of these
Terms.
• Upon termination: your messages and data are irreversibly erased
within 30 days (see Privacy Policy, Section 5).
• CHATL balance is forfeited upon account termination for breach
of Terms. No refund.
14. GOVERNING LAW AND DISPUTES
• These Terms are governed by Latvian law.
• Any dispute shall be resolved by the courts of Latvia, at the
location of SIA Chatline's registered address.
• EU consumers: you may also bring proceedings in your home EU
member state under applicable consumer protection law.
• Online Dispute Resolution platform: ec.europa.eu/consumers/odr
15. CHANGES TO TERMS
• We may update these Terms.
• Material changes are notified via in-app notification at least
14 days in advance.
• Continued use after changes constitutes acceptance.
• If you disagree with changes — delete your account.
16. MISCELLANEOUS
• If any provision is held unenforceable, the remainder stays in
force.
• Our failure to enforce any right is not a waiver.
• You may not assign these Terms. We may assign them to an
affiliate or successor.
17. CONTACT
SIA "Chatline", Reg. No. 40203751493
Email: privacy@chatline.me
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END OF TERMS OF SERVICE
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